Ease of opting out: Customers are more likely to try paperless if they believe that they can switch back to paper with ease.Robust online account history: If customers see that statement history is available going back for an extended period, they will be more likely to trust the system.A quality online experience: Clear navigation, tools that simplify data, email or text alerts for low balances, and user-friendly experiences across PC, tablet, and mobile platforms can go a long way to enhancing acceptance of paperless banking. Here are a few key points to keep in mind when appealing to your customers to switch to online banking: There is something about paper statements that are hard for some customer to let go. adults or 61% of internet users bank online, yet a March 2016 study by the National Consumer Law Center found that more than half of lower income Americans, Americans over 65, and consumers with less than a high school education prefer paper statements. Converting to paperless has never been so easy – but once your bank goes paperless, how do you get your customers to follow suit? How to Encourage Paperless Banking with Your CustomersĪ 2013 study by the Pew Research Center found that 51% of U.S. While your team maintains focus on the daily operations of your institution, SQN will begin scanning your documents and importing your data to online accounts. Our conversion services allow you to replace bulky files and challenging filing systems for faster, simpler, and more secure technology. Making the SwitchĬonverting from traditional banking to paperless banking can seem like a daunting task but it doesn’t have to be with the help of SQN Banking Systems. Yet many financial institutions have moved slowly into online banking and many customers have kept paper statements even while using online services. Paperless banking is an area in which online services have shown dramatic improvements in efficiency, cost, and security.
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